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Ensure the safety and delivery of exceptional guest experiences by connecting your workforce with seamless unified work group communications.
Today, more than ever before, instant voice communication is the key to delivering a quality customer experience. Instant voice communication creates efficiencies that speed response times and improve operations. Plus, it enhances worker and guest safety. That’s why two-way radios are by far the most popular form of voice communication for hospitality workers, surpassing all other forms of communications combined — including smartphones, landline phones and internet or IP voice.
Retail companies continue a steady transition to digital two-way radios, with over one-third of respondents already making the digital leap. When combined with users who are using a mix of both analog and digital radios, the majority of hospitality workers are using digital radio in some capacity.
It’s clear that hospitality companies recognize the importance of migrating from analog to digital two-way radios. The power of crystal clear, real-time communication - enhanced by nationwide push-to-talk LTE functionality and intelligence-driven applications - means digital radios offer a new competitive edge as well as a modern platform able to support future advances in communications technology.
MOTOTRBO digital two-way radios unify your staff and fleet with instant, always-available communications, anywhere they go. When emergencies arise, from elevator is not functioning to a shuttle driver issue, two-way radios connect staff directly and instantly. You are no longer subject to cellular overcrowding during inclement weather or an emergency. It’s one of several key advantages of MOTOTRBO radios over cell phones.
MOTOTRBO integrates voice and data seamlessly, with enhanced features that are easy to use, including integrated Bluetooth® 4.0, integrated Wi-Fi®, GPS location tracking, text messaging and Intelligent Audio that automatically adjusts volume to the environment.
In hospitality and retail, timing is everything - but precision matters just as much. With so many moving parts and factors to consider in providing the ultimate guest experience, employees need more than just voice-to-voice communications. They need actionable intelligence and team-specific applications that help automate tasks and streamline processes. Intelligence-driven applications help improve productivity, deliver efficiency, and enhance communication across all teams.
A few of the most popular applications we deploys for hospitality include:
WAVE PTX™ Push-To-Talk Service
Maintaining customer satisfaction and ensuring safety for guests and workers—all while running a profitable, efficient hospitality business—requires instant, real-time communication. The WAVE PTX™ Push-To-Talk Service from Motorola Solutions makes it all possible, allowing you to communicate instantly, without boundaries, with added intelligence and confidence. It unites all teams under one network, allowing general managers, guest services, maintenance, security, and other integral teams to stay connected through the radio system without having to use multiple devices.
WAVE PTX extends PTT to smartphones, laptops, tablets, and PCs, so employees will always be informed and in touch, transforming the guest experience, keeping customer satisfaction at the forefront, driving efficiencies across your operation, and assuring safety and security.
Video Surveillance and Access Control
Ensuring the safety and security of guests and workers is a fundamental duty for any successful hospitality business. It is also one of the most demanding, requiring constant vigilance and heightened situational awareness. In a recent nationwide survey, workers cited video surveillance as the number one security capability used at their place of work, with three quarters of respondents utilizing it. However, a mere 8% can leverage video analytics to access vital intelligence from their surveillance videos. This represents both a major pitfall and a golden opportunity for hospitality organizations, especially as new technological advancements are revolutionizing video security, providing greater insight and visibility with far less hassle and effort. Video analytics can increase safety while also allowing staff to focus more time and effort on direct customer needs.
Avigilon, a Motorola Solutions Company
Your video solutions should seamlessly integrate into your existing operations and technology solutions. Avigilon’s end-to-end HD video solutions do just that, providing built-in intelligence that makes it simpler and easier to focus on what’s important - your customers. Avigilon enables security professionals to quickly and efficiently search through vast amounts of footage, freeing up the time it would take to watch hours of tape. Deep security provides an extra layer of protection for your data. And Avigilon’s user-friendly, intuitive platform makes migration and implementation a breeze, all while providing a cost-effective, powerful, and intelligent technology solution to enhance security and ensure guest safety.
Ally: Security Incident Management Software
Ally streamlines security operations with an integrated, cloud-based platform. Through ease of use and immediate access, Ally connects your teams to all incident, dispatch and analytics information with the devices you use today.
The Ally solution also supports integration with WAVE Push-to-Talk, enabling your security team to communicate with their teams and other personnel directly from the application. Ally’s Intuitive Incident Management Solution allows you stop a problem before it starts.